Privacy Policy

Uncarte Inc. ("Uncarte", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit our website at https://uncarte.com (the "Site") or use our software products, including Babisy and WiseTiffin (collectively, the "Services").

We operate from Ontario, Canada, and handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

Information you provide

• Account information — such as your name, email address, phone number and password when you create an account in one of our products.
• Profile information — details you choose to add to a profile, such as availability, experience, preferences or business details.
• Communications — messages you send through our contact forms, support channels or in-product messaging.
• Payment information — processed securely by our payment partners (such as Stripe). We do not store full payment card numbers on our systems.

Information collected automatically

• Usage data — pages viewed, features used and actions taken within the Services.
• Device data — browser type, operating system, IP address and general location derived from it.
• Cookies and similar technologies — used to keep you signed in, remember your preferences and understand how the Services are used.

2. How we use information

We use personal information to:

• Provide, operate and maintain the Services;
• Create and manage accounts, subscriptions and deliveries;
• Process payments and send transactional notifications;
• Respond to inquiries and provide customer support;
• Improve, personalize and develop our products;
• Protect the safety, security and integrity of the Services;
• Comply with legal obligations.

3. How we share information

We do not sell personal information. We share information only in the following circumstances:

• Between users, as intended by the product — for example, a parent and babysitter on Babisy see each other's relevant profile details, or a kitchen sees the delivery details of its own customers on WiseTiffin.
• Service providers — trusted vendors who help us operate the Services (hosting, analytics, payments, communications), bound by contractual confidentiality obligations.
• Legal requirements — when required by law, legal process or to protect the rights, property or safety of Uncarte, our users or the public.
• Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Policy.

4. Data retention

We retain personal information for as long as necessary to provide the Services and fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we delete or anonymize it.

5. Security

We use administrative, technical and physical safeguards designed to protect personal information — including encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to protect your information.

6. Your rights and choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information;
• Withdraw consent where processing is based on consent;
• Complain to a privacy regulator.

To exercise any of these rights, contact us at contact@uncarte.com. We will respond within the timelines required by applicable law.

7. Children's privacy

Our Services are intended for adults. Babisy is used by parents and babysitters — not by children directly — and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

8. International transfers

Our service providers may process information in countries other than Canada. Where information is transferred internationally, we take steps to ensure it receives a comparable level of protection.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Material changes will be communicated through the Services where appropriate.

10. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at contact@uncarte.com or write to us at Uncarte Inc., Ontario, Canada.